Privacy Policy for the CW Merchant Partners

CityWitty Merchant Hub is committed to protecting the privacy and confidentiality of all merchant partners. This Privacy Policy explains how we collect, use, store, and protect the information provided during merchant registration and participation on our platform. By registering as a merchant, you consent to the practices described below.

1. Information We Collect

We collect personal and business information to ensure proper onboarding, compliance, and service delivery:

  • Business Details: Business name, type, category, years in operation, and physical address.
  • Legal Information: GST number, PAN number, and other government-issued registration details.
  • Contact Information: Owner/manager name, phone number, WhatsApp number, and email address.
  • Online Presence: Business website, social media handles (Instagram, Facebook, Youtube etc.).
  • Transactional Data: Payment details related to commission, revenue, or fees for platform services.

2. How We Use Your Information

Merchant information is used to:

  • Verify eligibility and authenticity of businesses.
  • Display accurate business details on CityWitty’s platform.
  • Process payments securely and manage merchant accounts.
  • Provide relevant updates, notifications, and promotional content.
  • Comply with legal, tax, and regulatory obligations.

3. Data Security and Protection

CityWitty Merchant Hub (CWMH) employs strict technical and organizational measures to safeguard merchant information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption of sensitive data.
  • Secure storage and access control policies.
  • Regular security audits and system updates.

4. Sharing of Information

We do not sell or rent merchant data to third parties. Information may be shared with:

  • Payment service providers for processing transactions.
  • Legal authorities when required by law or regulation.
  • Trusted service partners assisting in business operations.

5. Merchant Rights

Merchants have the right to access, correct, or delete their personal information. Requests can be sent to our support team at support.merchant@citywitty.com.

6. Updates to Privacy Policy

CityWitty Merchant Hub may update this Privacy Policy periodically. Merchants are encouraged to review this page regularly. Significant changes will be communicated via email or platform notifications.

7. Contact Us

For questions or concerns about this Privacy Policy or merchant data handling, contact our support team at contact@citywitty.com.